Welcome to the Privacy Policy of helix, operated by Tomorrow innovation technology Inc. This policy explains how we collect, use, and protect personal information when you use our website and services.
helix provides a modern product development system that helps teams plan, track, and ship work. We are committed to handling your data in a transparent and secure manner.
- Registration Data: Name, email address, and password when you create an account
- Billing Information: Billing address and payment details (processed securely by our payment provider)
- Workspace Data: Issues, projects, comments, and related content created within your workspace
- Organization Settings: Roles, permissions, team memberships, and workflow configurations
- API Requests: Data sent via the helix API
- Usage Metrics: Features you use and usage history
- Device & Log Data: IP address, browser type, device identifiers, and timestamps
- Cookies: See our Cookie Policy for details
We use your information to:
- Provide the Service: Host your workspace, manage projects, and deliver core features
- Operate Your Account: Manage subscriptions, billing, and access controls
- Improve the Platform: Analyze usage patterns to enhance application performance
- Security & Fraud Prevention: Detect abuse and protect the service
- Communications: Send service-related updates and respond to support requests
- Legal Compliance: Meet legal obligations and enforce our Terms
- Data is stored on secure infrastructure with encryption at rest and in transit
- Workspace data is logically separated and access is strictly governed by your configured roles and permissions
- Access to data is restricted to authorized personnel and service providers
- Payment data is handled by our payment processor and not stored on our servers
We retain data only as long as necessary to provide the service, comply with legal obligations, and resolve disputes.
- Account and workspace data is retained while your account is active
- You can delete issues and projects from your workspace at any time
- Security logs are retained for a limited period for audit and abuse prevention
We may share data with:
- Service Providers: Hosting, analytics, and payment processors
- Legal Authorities: When required by law or to protect rights and safety
We do not sell personal information.
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Request a copy of your data
- Object to or restrict certain processing
- Withdraw consent for marketing communications
To exercise these rights, please contact us.
Your data may be processed in countries other than your own. We use appropriate safeguards to protect cross-border transfers.
helix is not intended for children under 13, and we do not knowingly collect personal information from children.
If you have questions about this Privacy Policy, please contact us at [email protected] or visit our contact page.